Avoiding Carpet Cleaning Scams - Part Two

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Trained Technicians -Technicians must be willing  to take time to pre-inspect carpet in all of the areas that need cleaning. They must identify the carpet's construction and fiber, evaluate individual needs and recommend an appropriate cleaning method or procedure. The technician is the key to quality results - not a particular method, machine or process.

No Hidden Costs - Consumers have the right to expect itemized services and firm prices before technicians begin each portion of the work sold. While technicians may offer added services such as deodorization and carpet protector at an additional cost, consumers should never feel pressured to accept anything more than the services they request and authorize.

Safety -All cleaning and specialty agents and equipment used before, during and after cleaning must be used in strict accordance with manufacturer's recommendations arid appropriate safety regulations.

Customer Satisfaction - Cleaning firms should offer workmanship guarantees in writing. Fiber type, carpet construction, installation and maintenance may present circumstances beyond a cleaning technician's control; however, responsible workmanship must be implicit in any work performed. Furniture Moving -Unless clearly specified otherwise, furniture moving to access and clean carpet underneath should be considered part of the normal cleaning job. Items such as fish tanks, waterbeds, loaded china cabinets, computers, or extremely delicate or fragile furnishings (pianos, antiques) are considered exceptions.

Spotting - Special attention to spots and stains is included in normal job performance. However, time-consuming specialized spotting or prolonged effort on color-added spots may incur an additional charge. Customers should be advised of additional charges before extensive spotting procedures are undertaken.

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